General terms and conditions for conferences

 

 
Wichtig zu wissen

Cancellation

If a firm booking is cancelled then the following cancellation charges apply if no replacement participants are booked for the respective conference:

Complete cancellation:
  • Cancellation up to 6 weeks before conference starts: no costs
  • Cancellation up to 14 calendar days before conference starts:
    50 % of the conference room and accommodation price
  • Cancellation less than 14 calendar days before conference starts:
    80 % of the conference room and accommodation price

Partial cancellation:
  • Cancellation up to 7 calendar days before arrival and max. 20% of the rooms:
    no costs
  • Cancellation up to 2 calendar days before arrival and max. 10 % of the rooms:
    50% of the accommodation price
  • Cancellation on the day of arrival and max. 10% of the rooms:
    80% of the accommodation price

Cancellation is also free of charge if unforeseeable, serious circumstances justify this and mean that participation is not reasonable.

This applies in the following cases:
  • Death, serious accident or unexpected serious illness of the participant, their spouse, partner or child

Changes and non-acceptance

We reserve the right to switch to an alternative conference space, if this is justified due to the participant numbers or with an alternative good reason. If this change is not reasonable for the participant then they are entitled to cancel their booking with immediate effect, free of charge.

Hotline

Rezeption1
Ms Heinzelmann

personal - fast - direct
Tel: +49 (0) 7555 92100

Opening times
Our restaurant is
open daily from
7.00 am to approx. 11.00 pm
hot food served all day until 9.30 pm

sterne

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